This Privacy Notice explains how we collect, use, disclose and protect your personal data in line with Malaysia's Personal Data Protection Act 2010 (PDPA), as amended by the Personal Data Protection (Amendment) Act 2024.

1. Who we are

Naga Sport is a trading name of Nagamotorsport Sdn. Bhd. (Company No. 202501048291 (0182983-H)), Level 6-01, Menara KLGCC, 1 Jalan Bukit Kiara 1, Bukit Kiara, 50480 Kuala Lumpur ("we", "us", "our"). We are the data user responsible for your personal data.

2. Personal data we collect

  • Enquiry and booking data: name, mobile number, email address, training goal, preferred time, message, event type, product, quantity and delivery state that you submit on our website or via WhatsApp.
  • Membership data: identity details, emergency contact, date of birth, membership plan, attendance and class bookings.
  • Health and fitness data: pre-exercise health declarations, injuries and fitness test results, collected only at the clubhouse with your explicit consent so we can coach you safely. We do not ask for health information on this website.
  • Payment data: billing details and transaction records. Card details are processed by our payment provider and are not stored by us.
  • Clubhouse access and security data: access card or app entry logs and CCTV footage. Because the clubhouse is open 24 hours, CCTV operates in training and entry areas, never in changing rooms or toilets.
  • Website and marketing data: campaign (UTM) parameters, device, browser, pages viewed and similar data collected by analytics and advertising tools such as Google and Meta, if enabled.

3. Why we use your data

  • To respond to enquiries and arrange intro sessions, coaching, memberships, venue hire and equipment pre-orders.
  • To provide and manage your membership, including bookings, billing and 24-hour access.
  • To keep members, staff and the clubhouse safe, including incident investigation and emergency response.
  • To send training tips, club news and offers where you have agreed. You can opt out at any time.
  • To measure and improve our website, services and advertising.
  • To comply with legal, accounting and regulatory obligations.

4. Your consent

By submitting a form or joining the club, you consent to the processing of your personal data for these purposes. Providing data is voluntary, but without it we may be unable to reply to your enquiry or provide our services. You may withdraw consent at any time, subject to legal and contractual limits.

5. Disclosure

We do not sell your personal data. We share it only as needed with:

  • Coaches and staff who deliver your sessions.
  • Service providers for hosting, booking software, messaging, payments, analytics, advertising, delivery and equipment suppliers (for pre-orders), under confidentiality obligations.
  • Insurers, professional advisers, authorities or emergency services where required by law or to protect someone's vital interests.

6. Transfers outside Malaysia

Some service providers, such as cloud hosting, email and advertising platforms, may store data outside Malaysia. Where this happens we take reasonable steps to ensure your data receives a comparable level of protection, as required by the PDPA.

7. Security and breaches

We use reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. If a personal data breach occurs, we will notify the Personal Data Protection Commissioner and, where the breach is likely to cause you significant harm, notify you without unnecessary delay.

8. Retention

  • Enquiries that do not become memberships: up to 12 months.
  • Membership and transaction records: for the membership period plus 7 years for accounting and tax purposes.
  • CCTV footage: usually overwritten within 30 days unless needed for an incident.

9. Your rights

You may request access to your personal data, ask us to correct it, ask us to send it to another data user (data portability, where technically feasible), withdraw consent, or ask us to stop direct marketing. We will respond within the time required by the PDPA. A reasonable fee may apply to access requests as permitted by law.

10. Contact and Data Protection Officer

For any privacy request or complaint, contact our Data Protection Officer at hello@nagasport.club, phone +603-2148 8192, WhatsApp 012-776 8173, or by post to Level 6-01, Menara KLGCC, 1 Jalan Bukit Kiara 1, Bukit Kiara, 50480 Kuala Lumpur.

11. Cookies and similar technologies

Our website may use cookies and pixels for analytics and advertising. You can block or delete cookies in your browser settings. Some features may not work as intended without them.

12. Changes and language

We may update this notice. The latest version will always be on this page with its date. A Bahasa Malaysia version is available on request. If there is any inconsistency, the English version prevails.

Last updated: 14 November 2026